Troubleshooting: Cannot Log In to the KopiCloud AD API Portal»
This article explains how to troubleshoot logging in to the KopiCloud AD API Portal issues.
Common causes of log-in issues:
You are trying to log in with the API Service Account. For security reasons, logging in with the service account is NOT allowed.
The KopiCloud AD API server is NOT part of the Active Directory domain.
The user is NOT a member of the Active Directory domain admins or KopiCloud AD API authentication groups.
The DNS Configuration is not correct in the settings file.
The Service Account Configuration is not correct in the settings file.