Skip to content

Troubleshooting: Cannot Log In to the KopiCloud AD API Portal»

KopiCloud_AD_API

This article explains how to troubleshoot logging in to the KopiCloud AD API Portal issues.

Causes»

Common causes of log-in issues:

  • You are trying to log in with the API Service Account. For security reasons, logging in with the service account is NOT allowed.

  • The KopiCloud AD API server is NOT part of the Active Directory domain.

  • The user is NOT a member of the Active Directory domain admins or KopiCloud AD API authentication groups.

  • The DNS Configuration is not correct in the settings file.

  • The Service Account Configuration is not correct in the settings file.